Terms of Service

These terms are an agreement between you and Pearl Wind ("Pearl Wind," "we," "us") for the use of pearlwind.ai, the Ed service, and the customer portal. By subscribing, requesting a free scan, or using the portal, you agree to them.

1. What the service is

Ed monitors the public web for look-alike domains, storefronts, marketplace listings, and advertising that appear to impersonate your brand. Findings are reviewed by a human before they reach you, and evidence is captured and preserved at the time of observation. Higher tiers add takedown filing performed on your behalf as your authorized agent, which requires a separately signed letter of authorization.

2. What the service is not

• Not a guarantee. No monitoring service can find every impersonation, and no takedown process can guarantee removal or a response time from registrars, hosts, or platforms. We report exactly what we find and exactly what we filed, and we do not promise more.
• Not legal advice. Pearl Wind is not a law firm and does not provide legal advice or legal representation. Takedown filings are administrative notices submitted as your agent. For legal claims, consult a lawyer.
• Our findings are assessments. A "confirmed" finding is our good-faith, human-reviewed assessment based on captured evidence. You make the final call on any action taken against a finding.

3. Your account and your authority

• You may only enroll a brand you own or are authorized to represent. We may ask for verification and may decline or cancel service where authority is unclear.
• You are responsible for actions taken through your portal account, including authorizing or dismissing findings.
• Takedown filing requires a letter of authorization signed by someone with authority to grant it. You confirm the information in it is accurate.

4. Billing and cancellation

• Monitoring subscriptions bill monthly through Stripe at the price shown on the pricing page at the time you subscribe. Price changes never apply retroactively and take effect at your next renewal, with notice.
• Takedowns are billed per case, on outcome. You approve each takedown case before we file it, at the per-takedown price shown when you approve. A takedown is billed only when the target is removed or neutralized — offline, delisted, or blocked in major browsers. If we do not achieve that outcome, you owe nothing for that case. Where noted at approval, a first takedown may be provided free. Unusually complex cases are quoted separately before any work begins and sit outside the monthly cap.
• Monthly cap. Standard takedown charges are capped at $2,000 per calendar month. Takedowns that resolve beyond the cap in that month are not charged.
• One monthly invoice. Successful takedowns are billed on a single itemized monthly invoice, each line identifying the removed target with a link to its captured evidence. Payment is by the card on file, or by ACH / bank transfer on net-15 terms where arranged.
• Investigations are one-time projects, scoped and priced in writing before work begins.
• Cancel anytime. Cancellation takes effect at the end of the current billing period; monitoring runs through the period you paid for. We do not prorate partial months. Takedown cases you approved before canceling are completed and billed under the terms above.
• If a charge fails and remains unpaid, we may pause monitoring until billing is restored.

5. Acceptable use

You agree not to use the service to monitor a brand without authority, to harass a legitimate business, to misrepresent our findings as anything other than what our reports state, or to probe, disrupt, or resell the service. Evidence and reports are provided for protecting your brand, including sharing with counsel, platforms, and law enforcement.

6. Intellectual property

We own the service, the software, and the Ed name and marks. You own your brand and its materials. Reports and evidence we provide for your brand may be used by you for any lawful brand-protection purpose. Feedback you give us may be used to improve the service.

7. Disclaimers

The service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that every impersonation will be found.

8. Limitation of liability

To the fullest extent permitted by law, Pearl Wind will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for all claims arising out of the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

9. Indemnification

You will defend and hold us harmless from claims arising out of your breach of these terms, including enrolling a brand without authority or providing inaccurate information in an authorization.

10. Termination

You may cancel at any time. We may suspend or terminate service for breach of these terms, with notice where practical. Sections 2 and 6 through 12 survive termination.

11. Governing law

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and both sides consent to their jurisdiction.

12. Changes

We may update these terms; the date above will change and material updates will be emailed to account holders. Continued use after a change means you accept it.

Contact

Pearl Wind · austin@pearlwind.ai